Frequently asked questions

FAQ
The most common questions
Are you licensed and insured to work in Texas?
Yes, we are fully licensed, bonded, and insured in accordance with all Texas state regulations. We carry both general liability and worker’s compensation insurance for your complete protection and peace of mind.
Do you offer emergency plumbing service?
Absolutely. We provide 24/7 emergency plumbing service for urgent issues like burst pipes, major leaks, sewer backups, and no hot water. Just call our main line—a live dispatcher will answer day or night.
What areas in Texas do you serve?
We serve major cities like Houston, Dallas, Austin, and San Antonio, as well as numerous surrounding counties and communities. Contact us with your location—chances are, we’re in your neighborhood.
Do you offer free estimates?
Yes, we provide free, no-obligation estimates for all planned work. After diagnosing the issue, we’ll give you a clear, fixed-price quote before any work begins, so there are no surprises.
What are your hours for non-emergency service?
Our standard business hours are Monday–Friday, 7 a.m. to 7 p.m., and Saturday from 8 a.m. to 4 p.m. for scheduled appointments. Emergency service is available 24/7.
How do your pricing and payments work?
We believe in total transparency. We use upfront, flat-rate pricing—you’ll know the full cost before we start. We accept all major credit cards, debit, cash, and checks.
Do you handle both residential and commercial plumbing?
Yes, we are a full-service plumbing company. We work on everything from single-family homes and apartments to restaurants, office buildings, and local businesses across Texas.
What should I do if I have a water leak?
First, locate and turn off your main water shut-off valve to minimize damage. Then, call us immediately for emergency service. If it’s safe, you can place a bucket under the leak and move any valuables out of the way.
Are your plumbers background-checked and drug-tested?
Yes. Every member of our team undergoes a thorough background check and is drug-tested for safety. When our plumbers arrive at your home or business, you can trust they are professional, respectful, and fully vetted.
Do you offer a warranty on your work?
Yes, we stand behind our craftsmanship. We offer a strong warranty on both parts and labor for all our repairs and installations. Specific warranty details are provided with your written estimate.

